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Some users have problems with the Apple TV+ free year, this is a possible solution [UPDATED].

Apple TV+ is now available. The Cupertino’s streaming video service has already been launched in over 100 countries with its own original content . Some of the productions we will be able to see from today are ‘The Morning Show’, ‘See’, ‘Dickinson’ and ‘For All Mankind’. At a cost of 4.99 euros per month, interested users will have access to a free 7-day trial.

However, people who recently purchased a company device, whether it is an iPhone, iPad, iPod Touch, Mac or Apple TV, after September 10, will be able to enjoy a free year of Apple TV+ . However, many customers are encountering various problems in activating the offer.

Some users have problems with the Apple TV+ free year, this is a possible solution [UPDATED].
Some users have problems with the Apple TV+ free year, this is a possible solution [UPDATED].

Activation of the free Apple TV+ year offer is done through the Apple TV application on any supported Cupertino device. However, an increasing number of buyers of a product from the brand eligible for the promotion are encountering various inconveniences. One solution seems to be to do it through a web browser .

The service also works on non-Mac computers through a web browser such as Firefox or Chrome. Users have solved the problem by going to https:/tv.apple.com and logging in with their Apple ID credentials. On the website it should be possible to accept the terms of the free offer of the year. After doing so, we log out of the Apple TV app, close it, reopen it and log in again.

However, the solution proposed by MacRumors is not universal , since many people have also tried this method and have not obtained the expected result. Apple technical support asks for patience to investigate the issue and to provide the answer as soon as possible.

Our colleague Julio Cesar Fernandez has contacted Apple’s technical support and told them what the problem is. Apparently, Apple TV+ uses the serial number of the computers as a redemption code, but automatically , so there are cases in which certain product numbers have not been registered. If you are one of those affected, the best way to proceed is to contact Apple to tell them about your case. In the meantime, do not activate the 7-day free trial, as you may not be eligible for the entire year’s promotion.

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