The so-called phishing methods consist of the impersonation of another person or company in order to obtain certain information or a financial benefit from the scam. Generally it is large companies such as banks that are supplanted in this type of scams, although various users also suffer from scammers who identify themselves as Apple without really being so.
This type of scam is usually carried out by email. Be careful as some scammers imitate almost perfectly the corporate emails of the companies they impersonate and it may go unnoticed by the user that the sender is not really who he says he is.
Security expert Brian Krebs recently alerted the Krebs on Security website to a new form of phishing scam in which Apple’s identity is impersonated through an incoming phone call.
Krebs described how Jody Westby , CEO of Global Cyber Riks, received an automated call on her iPhone warning her that the security of her Apple ID had been compromised on several of the services that contained it. In the same call you were asked to call a phone number started at 1-866 in order to secure your information.
The funny thing about this call is that in the iPhone Phone application the call appeared to be official from Apple as it had a secure prefix, the name of Apple Inc and also the company logo. If it wasn’t for the strange request made to him, Westby might have thought that it was actually a real call from Apple.
Westby then contacted Apple’s official technical support service and asked an employee to contact her so that she could verify whether the call she had received was a scam. Finally Apple indicated that it was indeed a phishing scam .
The fraudsters forged Apple’s phone number so that Jody Westby’s iPhone could not distinguish between the real and fake calls . The realism of this scam prompted Westby to contact Krebs to alert him to how convincing this call was and how easily victims could be targeted.
Brian Krebs contacted the telephone number provided to Westby by the fraudsters in order to resolve the alleged security problem and on the other side was an automated system pretending to be an Apple telephone support service . One minute after being on hold a fake agent answered the call. Krebs pretended not to know that it was a scam and when asked about the reason for the call he stated that he had contacted them to solve an alleged security problem. He was finally put on hold and the call was cut off without any resolution from the caller.
Just yesterday the developer of the Fantastical app, Michael Simmons , posted something similar on his Twitter account claiming that he had received a fraudulent phone call that faked Apple’s phone number.
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The goal of these scammers, according to Krebs, is to obtain personal and financial details of Apple users in order to obtain payments related to technical support. It is worth noting how Apple devices, such as the iPhone in these cases, are not able to detect when it is a fraudulent call.
Apple is asking for the collaboration of its users in order to put an end to these scams and for this reason some time ago the email firstname.lastname@example.org was set up so that users could send them those fraudulent emails and other information related to other types of scams such as the ones we have described in this post.