Over the years, it is normal that the battery of MacBook Pro, in all its versions although we focus on the Pro models in this article, is decreasing its performance and has to be replaced.
This replacement service is offered by Apple through an extended warranty by signing up with AppleCare or charging a fee if this warranty is not in effect.
In this case, the news is significant, as many users have been surprised when they take their MacBook Pro home with them when they get it repaired.
What’s the reason for this unusual development on the MacBook Pro?
As we’ve said before, some users are taking a brand new MacBook Pro home by surprise. This applies to users with a 2012 or 2013 MacBook Pro with a Retina display, because Apple has informed the Genius Bar and Apple Authorized Service Providers that it is not possible to restore or repair the batteries in these MacBook Pro, especially the 15-inch batteries.
The repair of the batteries is not possible because there is a certain shortage of components of these devices, as they are laptops of a certain age.
MacBook Pro battery
Customers with a 2012 or 2013 MacBook Pro with a 15-inch Retina display can choose to wait until their battery inventory becomes available in exchange for Apple covering the cost of the repair, or as a second option and much more attractive than the first alternative, they can exchange their MacBook for a functionally equivalent model.
Since Apple is no longer making the 2012 and early 2013 models, the equivalent models have become MacBooks Pro 2015 or even the new 2016 and 2017 models, or so many users have reported, sharing their experiences on MacRumors and Reddit.
The fact that made the deal so compelling is that, for the exchange of one MacBook for another, Apple only charged the cost of the out-of-warranty battery repair, i.e., $199 in the U.S., £199 in the U.K., or $259 in Canada – as we see, significantly less than the price of a new MacBook.
The users who will benefit from this will be those who bring their MacBooks from July 26th, although it is not clear if the Apple Stores will honor the users who proceeded before this date with this exchange.
New demonstration of the after-sales service offered by Apple
We all know that Apple’s after-sales service is one of the main reasons that justify the price of their devices, since, as in this case, if they do not have the necessary components to carry out the repair, they look for alternative options to solve the problem, in this case delivering a new or refurbished MacBook in exchange for paying only the cost of repairing the battery.
We don’t know how long this policy will be in effect or how many specific countries it has been extended to, but what we do know is that AppleCare-insured devices do not appear to be required.
From Apple 5×1 we recommend that if you have a device that matches the features we have dictated and you have a problem with the battery, take it to a nearby Apple Store in case the flute sounds and you can get a new MacBook Pro for a reasonable price.
We recently published a post about the landing of Trusted Contacts on iOS devices, a perfect alternative to Apple’s native Search My Friends application, click here to read it.