Here’s what we can do if iMessage has stopped working on our Mac

iMessage on our Mac, just like on our iPhone or iPad, coexists alongside SMS in the Messages app. With this app we can send iMessage messages to any iPhone, iPad, iPod, Mac, Apple Watch anywhere in the world for free . In addition, we can send attachments, photos, videos, and even car keys with great ease.

iMessage generally works perfectly, but when it has some irregularity it can be somewhat complex to determine its cause. Luckily, at Apple we’ll tell you the steps to follow in such a situation.

1. Let’s make sure our Mac has an Internet connection

Here’s what we can do if iMessage has stopped working on our Mac
Here’s what we can do if iMessage has stopped working on our Mac

These days we expect all our devices to be connected to the network at all times , but just in case, let’s make sure.

We open Safari and visit a website, for example Apple.com. Does it work? Let’s go to the next step. If we can’t see the page, check the connection to a Wi-Fi point or use an ethernet cable.

2. Let’s restart the Mac

It is a simple solution and usually solves most irregularities with the computer. Restarting our Mac is as simple as going to the Apple menu () and choosing Restart .

3. Let’s check that the connection with our Apple ID is correct

iMessage requires that we have configured an Apple ID . Let’s make sure this one is in order, we’ll do it like this:

  1. In the Apple menu ( ) we choose System Preferences.
  2. We go to Apple ID.
  3. On the top left, under our photo, let’s make sure that the same email appears as the one we use on our iPhone or iPad.

4. Deactivate and reactivate iMessage

At this point you can sometimes deactivate and then re-activate iMessage can resolve errors in the connection. We’ll do this by following these steps:

  1. We opened the Messages app on our Mac.
  2. From the Messages menu, choose Preferences.
  3. We enter the iMessage tab.
  4. We check that Activate this account is activated.
  5. If it’s not, we activate it and check that iMessage works. If it is, we deactivate it for a few seconds and activate it again.

5. Let’s disconnect and reconnect iMessage

If the above step still does not resolve the situation we will completely disconnect iMessage on our Mac before reconnecting it . These are the steps:

  1. We opened the Messages app on our Mac.
  2. From the Messages menu, choose Preferences.
  3. We enter the iMessage tab.
  4. We’re playing Sign Out.
  5. Leave iMessage by pressing Command (?) + Q.
  6. Open iMessage and return to the iMessage tab in the app preferences.
  7. We touch Connect and enter our Apple ID and password.

6. Let’s check that iMessage works on our iPhone or iPad

On very rare occasions the iMessage servers may generate an error. Let’s try sending an iMessage from our iPhone or iPad. If the message fails, the situation is likely to resolve itself after a few hours. We can go to Apple’s system status page to see if there are any issues.

In AppleiOS 13.3 you will warn users if their messages could be detected as SPAM

7. Apple Care to the rescue

If the message is sent successfully, it indicates that the error is on the Mac. At this point, it is best to use the Apple Support app on our iPhone or iPad to program a call with Apple Care .

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