Facua, consumers in action, has filed a complaint against Apple in the consumer protection courts for misleading advertising in respect of its warranty extensions. As many of you may know, Apple, as the year approaches from the purchase of one of its products, alerts its customers by offering to extend their warranty to three years upon payment.
According to the legislation in force in our country, Spain, the guarantee of any new product is two years. Sending emails to your users indicating that they have run out of warranty and that they can extend it with the purchase of Apple Care leads to confusion for the customer who buys your products.
Facua believes that users of Apple products that have taken out this insurance, believing that their product guarantee was only for one year, can request a refund of the amount paid , although I am afraid this is something that will still have to be decided by the courts. It is true that this advertising may be misleading, but I have personally requested repairs on Apple products that are 18 months old, without Apple Care, and at no time was I refused such a repair if the fault was a manufacturing one (which it was). Tomorrow at Apple we will extend this news in more detail .