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Apple wins award for best support on Twitter

MacRumors

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A few months have been enough for Apple to place its brand new official support account on the Twitter award winning for best customer support . The social network decided this summer to award certain accounts in different categories for their good work and relationship with users.

Apple wins award for best support on Twitter
Apple wins award for best support on Twitter

The @AppleSupport account took first prize for its high level of user engagement , and Twitter measured it with numbers: accumulated 150,000 Favs and RT since its creation, receiving what the award jury called “outstanding user support”.

Cupertino’s won the ‘Gold’ award mainly for the fast response , an aspect that Apple wanted to improve in order to distance itself from market standards. Did you know that the average response time in the support channels is 17 hours ? The support account was the first of the apple’s on the network but months later they activated the @Apple account, which is still inactive for the moment. Have you been able to try @AppleSupport?

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