It’s really not something new that has been around for a long time, since Facua filed a similar complaint in September of last year. So in response to this, Apple has just displayed an explanatory chart (as you can see in the image accompanying this article) which attempts to explain the coverage of its warranties (the basic one and the Apple Care) and compare it with the European legal coverage for electronic devices.
Personally speaking, and even at the risk of seeming condescending to the apple brand, my experience in all these years with Apple’s warranty, be it the basic one or the Apple Care, has been excellent . In my opinion the only thing Apple does is to sell the bike, as any company tries to do nowadays, trying to sell you the biggest “pack” of extras available. We always come back to the issue that in Europe, legally there is a two year warranty on any electronic product, and the reality is that during the second year it is you as a customer who must prove that the fault is in the manufacturing and not in the use . I have come across products from the apple without Apple Care, and with more than a year, that have failed and Apple has repaired it without putting any glitches.
Apple publishes this table to try to further clarify the terms of its warranties , which is good. Although I have always believed that you, as a consumer, should be informed of your rights and duties when making a purchase. I can understand that Apple’s way of selling its Apple Care may be misleading, although then, “off the record” Apple usually complies with the law and much better than most manufacturers , at least that’s the impression I’ve got in all these years. I would also like to remember, even if it seems again condescending, the programs to change batteries or motherboards with recognized defects, which have been valid indefinitely (I have seen iBooks repaired with more than five years of age) or the recent change of iPod nano, becoming a brand new iPod nano.