Apple apologizes to users who continue to have problems with the keyboard of the third generation MacBook

In 2018 the apple company launched a free repair program for MacBook Pro butterfly keyboards, which were having trouble with dust and other outdoor elements. Although many obtained a solution to their problems, the Wall Street Journal claims that some customers continue to experience these problems .

Unfortunately, while Apple began its service program that offers free repairs of the MacBook Pro 2015-2017 and MacBook Pro 2016-2017 keyboards, the MacBook Pro 2018 and MacBook Air 2018 do not apply to this program.

Apple apologizes to users who continue to have problems with the keyboard of the third generation MacBook
Apple apologizes to users who continue to have problems with the keyboard of the third generation MacBook

AppleApple launches free repair program for MacBook butterfly keyboards and MacBook Pro

Faced with this situation, the company of the apple pronounced itself recognizing the existence of such problems and offering an apology to those affected .

“We are aware that a small number of users are having problems with their third generation Butterfly keyboard, and we are sorry. The vast majority of Mac laptop customers are having a positive experience with the new keyboard. We recommend that any customer who has a problem contact AppleCare,” said an Apple spokesperson.

Cupertino’s company stressed that it is important that users who have problems with their butterfly keyboard get in touch so that the issue can be resolved as soon as possible.

So there’s nothing to worry about. If your keyboard is having trouble, take it to an Apple Retail Store if it’s under warranty , or if the product is still under warranty, you can take it directly to the Apple Retail Store to get it fixed. Usually Apple will replace the entire keyboard or the part that the keyboard belongs to.

In addition, in 2018 Apple shared a document on the support page to fix the problem with a home method. The solution is to use a compressed air spray and apply it to the keyboard to force out the dust spots . The method may seem a bit sloppy, but if you don’t have a guarantee it’s the most convenient solution.

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